West Suffolk Hospital
One reason customers are sometimes reluctant to change to CellNass is that they’re worried about the disruption and difficulty it may cause to employees and workflow. After all, removing (in many instances) decades worth of slides and blocks can appear an arduous undertaking.
Simon Wiggley, Deputy Histopathology Laboratory manager at West Suffolk Hospital, kindly agreed to share his experiences.
How did you hear about CellNass
We’d been aware of them for 7-8 years but at that time we still had some space for samples. This space was more recently re-appropriated by another department – it became clear we needed a solution.
How did you end up working with CellNass?
We got the ball rolling, they sent us a quote and we accepted. Bob’s your uncle!
And were there difficulties in the transition?
Not at all. They came to our site for 2-3 days, working diligently and causing minimal disruption. The whole process was very smooth.
Is the on-going service good?
We do fairly regular retrievals simply by filling out an electronic form. We get a very fast response to that and the samples are generally returned in 1-2 days.
Would you ever consider choosing another provider?
There might be companies doing similar things but none that have CPA and HTA authorisation. It’s important we have an audit trail that shows we’re compliant. CellNass’ experience and reputation is also reassuring.
Have you ever visited the CellNass site?
Not yet, no – it’s a bit of a trek from Sussex!
We are always happy to welcome customers to have a look at our facilities - if you'd like a tour, please use the form on the right and a member of our customer care team will be in touch to arrange an invitation to visit.